Return policy

Return & Exchange Policy – Claire’s Mode


At Claire’s Mode, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.


Return Period

 

You may request a return within 15 days of receiving your order.

To start a return, please contact us first so we can guide you through the process.


Return Costs

Returns are free of charge in the following situations:

 


  • The item arrived damaged or defective
  • Your order was significantly delayed beyond the estimated delivery time


For all other return reasons (such as change of mind or sizing), the customer is responsible for the return shipping costs. This may include both the original shipping and return shipping fees.


Return Instructions

Before sending anything back, you must contact our support team at:

 

info@clairesmode.com

 

We will provide you with the correct return address and instructions.


Please note:

We work with multiple warehouses depending on the product, so the return address may vary. In some cases, international return shipping costs may apply and are the responsibility of the customer.


Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method.

 

Please allow 1–2 billing cycles for the refund to appear on your statement, depending on your bank or payment provider.


Exchanges

If you would like to exchange an item, please contact us within 15 days of receiving your order at:

info@clairesmode.com

After we receive your returned item, we will ship the replacement to you.

Please note that shipping costs may apply for exchanges.


Conditions for Returns

To be eligible for a return or exchange:


  • Items must be unworn, unused, and in original condition
  • Items must not be washed or altered
  • The order number must be clearly written on the outside of the return package


Important Notes



  • Only one exchange request per order is allowed
  • Exchanges are subject to product availability
  • Returns sent without prior approval may not be accepted


Fair Use Policy

We reserve the right to refuse returns or exchanges if we detect unusual or excessive return behavior.

If this occurs, we may decline future requests. Any unauthorized returns sent to our warehouse may not be eligible for a refund or exchange.


Need Help?

If you have any questions or need assistance, feel free to contact us:

info@clairesmode.com